In general one should address professional women-- particularly customers, because in this economy, I doubt you can afford to lose even my small business-- as "Ma'am", or "Madam" or at the very least "Ms F." I would say that one wouldn't want to mistakenly address a young-sounding woman as "dear", just on the off chance she might turn out to be a 31-year-old professional, pregnant mother of three who is in no mood to be patronized.
Sincerely,
the woman who got a little b!!@h-y with you on the phone yesterday morning
5 comments:
I am so with you. That is not how to handle a (rightfully) upset customer at ALL. "Honey" gets me, too. I am not anyone's "honey" except Alvin, and even he better be careful when he chooses to use that. LOL
Did you at least get things worked out?
Oooooohhh - buuurn!
Um....... I hope they get those flowers ASAP!
blogs should have a like button. :)
Yep, Brooke, we did get it worked out :) Thankfully. It's not always that easy. The stories I could tell....
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